Privacy Policy | WinCraft

1. Introduction

This privacy policy explains how the website wincraftlogin.com collects, processes, stores, and protects the personal data of its users. The operator is Casiworx N.V., licensed under Curaçao eGaming. The policy complies with the European Union’s General Data Protection Regulation (GDPR – 2016/679/EU).

2. Data Controller

• Name: Casiworx N.V.
  
• Address: Groot Kwartierweg 10, Curaçao
  
• Company number: 163922
  
• Contact: [email protected]
  
• Data processor partner: Xenith Ltd. (Cyprus)

3. Data We Collect

During registration:

• Full name
  
• Email address
  
• Username
  
• Date of birth
  
• Country of residence
  
• Login IP address
  

During use:

• Gaming activity (time, type, stakes)
  
• Deposit and withdrawal transactions
  
• KYC documents (ID card, proof of address, etc.)
  
• Browser and device identifiers
  
• Customer service messages (chat, email)

4. Purpose of Data Processing

• Creating and verifying accounts
  
• Managing and processing transactions
  
• Promotional communication and bonus management
  
• Meeting legal obligations (KYC, AML)
  
• Customer support services
  
• Technical optimization of the platform
  
• Fraud prevention and investigation

5. Data Retention and Deletion

Data Type	Retention Period
Registration data	For account lifetime
KYC documents	5 years (legal obligation)
Transaction data	7 years (accounting rules)
Chat and email data	2 years
Cookie information	Up to 12 months

Data is automatically deleted or anonymized once retention periods expire.

6. Data Sharing

Personal data is only shared for the following purposes and with the following partners:

• Payment providers: banks and crypto wallets
  
• KYC providers: identity and address verification
  
• Technical operators: hosting, security, maintenance
  
• Authorities: on legal request or obligation

All third parties are bound by data processing agreements in accordance with Article 28 of the GDPR.

7. User Rights

Players are entitled to the following data protection rights:

• Right of access – request information about processing
  
• Right of rectification – correct inaccurate data
  
• Right of erasure – delete data under certain conditions
  
• Right of restriction – suspend processing
  
• Right to object – oppose processing based on legitimate interest
  
• Right to data portability – transfer data to another provider

To exercise these rights, email [email protected]. Requests are answered within 30 calendar days.

8. Cookies and Tracking

The website uses cookies to improve user experience.

Types of cookies:

• Functional cookies: login, saving preferences
  
• Analytical cookies: traffic stats, heatmaps
  
• Marketing cookies: promotions, targeted content
  
• Third-party cookies: e.g. Google Analytics, Meta, Hotjar

Cookies are optional, but disabling them may affect functionality. Settings can be changed anytime in the browser.

9. Protection of Minors

Services are available only to users aged 18 or over. Measures include:

• Age verification at registration
  
• Mandatory KYC before withdrawal
  
• Blocking accounts of minors
  

Parental control tools are recommended: Qustodio, NetNanny, Norton Family.

10. Security Measures

Personal data is protected with high-level technical and organizational safeguards:

• HTTPS communication
  
• Encrypted databases
  
• Two-level admin access
  
• Physical server protection
  
• Regular external security audits

11. Automated Decisions

The platform uses automated procedures for:

• Fraud prevention
  
• Detecting unusual play patterns
  
• Identifying multiple accounts
  
• Monitoring bonus use and abuse

No legally binding decision is made without human review.

12. Complaints and Remedies

If you believe data processing is unlawful:

• Contact the data controller in writing
  
• File a complaint with the Curaçao Data Protection Authority
  
• Take the case to court

All complaints are handled confidentially and within 30 days.

13. Contact

For privacy-related matters:

• Email: [email protected]
  
• Live chat: available daily in Hungarian and English
  
• Address: Groot Kwartierweg 10, Curaçao

14. Updates to Policy

The provider reserves the right to amend this privacy policy at any time. Changes take effect immediately upon publication.